Store Policy

Customer Care

 

We're a small, family-run shop, and every message is answered by a real person. Write to us anytime at hello@softheartpets.com and we'll get back to you within 1–2 business days.

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Privacy & Safety

 

Your privacy matters to us. We only use your information to process your order, keep you updated on its delivery and, if you choose to subscribe, send you our newsletter. We never sell your personal data. Payments are processed securely, and we never see or store your full card details.

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Payment Methods

 

We accept all major credit and debit cards, processed securely through Stripe.

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Wholesale Inquiries

 

Interested in carrying Soft Hearts Pet products? Email us at hello@softheartpets.com and tell us a little about your shop.